Return and exchange policy

Retrieval

Refund includes all items without exception within 14 days from the date of purchase

If the product is in the same original condition upon receipt and is wrapped in the original packaging and has not been used, additional fees for shipping companies are calculated and deducted from the refund

If purchased with a credit card:

After submitting the return request, the purchase amount will be refunded to the credit card that was purchased only and additional fees for shipping companies will be deducted in the event that the product has been sent to us and received.

 

If purchased with the option to pay on delivery:

Payment fees will be calculated upon receipt with shipping charges

If the payment method is a gift voucher, the customer has the right to return the product within 24 hours of receiving the order.

 

exchange

The replacement includes all items without exception within 14 days.

If the product is in the original condition upon receipt and is wrapped in the original packaging and has not been used if the product was damaged during delivery, we will guarantee receiving the damaged product and sending a new product without any additional cost. If the customer wants to take advantage of the warranty procedures, there may be cases where the customer has to ship the product at a cost to our address to claim the warranty. After maintenance, the product will be sent back to the customer’s address at the cost of shipping the product.

The store does not guarantee the availability of the products mentioned on the website. If the product is not available, the order will be canceled and the refund will be processed for orders (credit card / range / bank transfer) at no cost to the customer

 

Delivery time

The delivery time is 2-7 working days